January 24, 2020

Prioritising innovation for the benefit of customers and community

Murray River, South Australia

Digital technologies have dramatically altered the relationship between service providers and their customers, bringing both challenges and opportunities. Here, Kerry Rowlands, SA Water’s General Manager of Customer Delivery, shares key insights into how SA Water is using data to enhance service quality. Ahead of her presentation at the Digital Utilities 2020 conference in Sydney from…

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January 10, 2020

Digital transformation: the boardroom perspective

The digital revolution is providing boards with new insights into how businesses are meeting compliance requirements, the level of service experienced by customers and what is happening in terms of the workplace experience that underpins culture. Here, Lucia Cade, Chair at South East Water, looks at the role of technology in meeting organisational purpose and…

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