February 21, 2020

People power: engaging consumers in the digital age

Effective customer engagement is essential in this digital era and can benefit retailers and networks exponentially. Here, Matt Grantham, Head of Strategy and Business Development at Billcap, discusses how Billcap is helping utilities reap the rewards of improved customer satisfaction. Ahead of his presentation at the Digital Utilities 2020 conference in Sydney from 19-20 March,…

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February 17, 2020

Shortlist for the 2020 Digital Utility Awards announced

After careful deliberation, the shortlist for the 2020 Digital Utility Awards has been chosen. Congratulations and well done to all our finalists! Now our illustrious industry judges have the hard task of choosing the winners, with this year’s judging panel comprising:  Andrew Dillon, Chief Executive Officer, Energy Networks Australia Adam Lovell, Executive Director, Water Services…

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February 7, 2020

Redefining the concept of a digital utility

WiFi connecting smart city buildings

Digital technologies are challenging and disrupting the traditional utility paradigm and also the value chains in which utilities exist. The role of a utility is changing fast, whether it exists within a thriving global city or is located to serve the most remote regional districts. Utilities need to adapt, and digital technologies are playing a…

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