• Sydney

    Delegate information


    Below are some of the most commonly asked questions about the event. If you cannot find an answer to your query here, please get in touch via our contact page.

Frequently Asked Questions

Getting there

Where is the conference located?

Digital Utilities 2020 will take place at the Sofitel Sydney Wentworth. The full address is 61-101 Phillip Street, Sydney, NSW 2000. 

How do I get there from Sydney Airport?

The hotel is conveniently located 12km from Sydney Airport. Simply follow the signs to the nearest taxi rank or for rideshare services, arrange to meet your driver at the priority pick-up area.

Alternatively, it only takes 13 minutes to reach Sydney’s CBD by train via Airport Link, with trains running approximately every 10 minutes. The closest train station to the Sofitel Sydney Wentworth on the T8 Airport & South Line is St James Station.

How do I get there by public transport?

The hotel is only 260m from the Martin Place train station on the T4 Eastern Suburbs and Illawarra Line. You can plan your journey here.

I’m not staying at the hotel. Can I still bring my car?

The hotel has valet car parking available through Wilson Parking on Bligh Street (the street that runs behind the hotel). Day parking is $57 and overnight parking is $60. In order to access these rates, tickets must be validated at the hotel reception. Sofitel Sydney Wentworth does not operate the car park, so please visit www.wilsonparking.com.au for full terms and conditions.


How can I reserve a hotel room, and what are the rates?

All Digital Utilities delegates are eligible to receive 10% off the best available rates at the Sofitel Sydney Wentworth. This exclusive offer is subject to availability at the time of booking. To take up this offer, contact the hotel reservations team directly on (02) 9228 9188 or email [email protected].

Is guest car parking available?

The Sofitel Sydney Wentworth is easily accessible by car with on-site parking available behind the hotel via 2 Bligh Street. Guests have 24-hour access to their vehicles.

Prices start from $30 a day. It is advisable to book ahead via the Wilson Parking website. Valet parking is also available and can be booked directly through Sofitel on (02) 9228 9188.

What other accommodation options are nearby?

There are a number of other hotels within walking distance, including Radisson Blu Plaza Hotel Sydney, Establishment Hotel, Mantra 2 Bond Street, Sydney Harbour Marriott Hotel at Circular Quay, InterContinental Sydney, Amora Hotel, The Tank Stream Hotel and The Grand Hotel. Please contact these hotels directly to make a booking.


What meals are included with my ticket?

The event is fully catered, with morning tea, lunch and afternoon tea provided on both days of the conference. Delegates also have the option to attend the Digital Utilities gala dinner and awards ceremony at the end of day one.

I have specific dietary requirements. Who do I contact about this?

Your dietary requirements should have been entered when you purchased your ticket. If you would like to change your dietary requirements, or if your dietary requirements were not specified in the booking process, please email [email protected].

What can I expect at the gala dinner and awards ceremony?

Delegates will enjoy a delicious three-course meal and a selection of complimentary beverages while the winners of the 2020 Digital Utility Awards are announced and celebrated.


I’ve registered, but haven’t received a ticket?

Don’t worry, there are no physical or e-tickets needed for this event. Once you register online you will receive a confirmation email. All you have to do on the day is go to the registration desk and say your name. Here you will receive your name badge, lanyard and delegate bag. Your name badge will give you access to all areas of the event including the conference, exhibition and gala dinner. Easy!

Can someone else use my registration if I can’t attend?

Should you be unable to attend the event, a substitute delegate is welcome to attend in your place at no extra charge if the conference organisers are notified in writing before the event.

Will the program change?

The program will be updated as speakers are confirmed, but you will be able to view the latest program online.

Monkey Media reserves the right to change or alter the program at any time.

At the event

What do I need to bring?

We’ve taken care of everything for you – for this event you will be provided with a delegate bag, pens, notepads and all meals during the day. There will also be a charging station for a limited number of devices. Just bring yourself, your colleagues and a willingness to learn and join in on the conversation.

Will the speaker presentations be available afterwards?

All speaker presentations will be available after the event, unless otherwise specified by the speaker. Delegates will be sent an email after the event with a survey. Once the survey has been completed, the presentations will be unlocked and available to download.

Will I get a delegate list?

Monkey Media will distribute a delegate list to delegates, sponsors and exhibitors inside the delegate bags available at the registration desk. You must purchase a ticket to the event to access the delegate list.

If you wish to opt out of this list, please email [email protected].

What is the dress code?

Corporate attire is recommended.

What is Digital Utilities COVID-19 policy?

To have all your COVID-19 concerns and questions answered simply download the DU2020 COVID-19 information pack.