Digital Utility Awards 2018: Best Customer Innovation

In recognition of the best digital innovation focused on improving customer outcomes.

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For its Voice of the Customer Program, comprising the Customer Connections Portal, EmPOWERing You Trial, virtual reality software and a variety of advanced network technologies.



  • AGL for its digital reporting service, Energy Insights, which provides customers with a detailed breakdown of their energy usage per home appliance category.
  • ERM Power for its digital platform, STEP Online, which gives customers the ability to manage the timing and volume risks associated with contracting in the electricity market.
  • SA Power Networks for its Customer Communication Applications (CCA), which are a set of online customer self-service tools that enable customers to locate and understand why outages are occurring.