• Designed for utility professionals who work in the digital water and energy sector, the Digital Utilities blog explores the implications of digital transformation and includes personal insights from people at the cutting edge of change.

In an era of Distributed Energy Resources, utilities increasingly leverage analytical solutions | Four reasons to consider digital twins in utilities

by Teresa Elliott, Industry Marketing Director, Bentley Systems Grid transformation, digital advancement, and delivering safe and reliable power are not mutually exclusive efforts. To become a data-driven grid operator, utilities must advance digitally and in concert with ongoing operations. However, information silos can limit collaboration and hinder integrated planning. Utilities need to access the data…

Digital twins set to transform asset management

Digital twin technology is revolutionising the utility industry, offering utilities the chance to move towards real-time asset management – utilising predictive rather than reactive maintenance schedules – and test out an infinite range of “what-if?” scenarios. Here, Leah Moss of CSIRO’s Data61 discusses the applications, implications and opportunities surrounding digital twins. Ahead of her presentation…

People power: engaging consumers in the digital age

Effective customer engagement is essential in this digital era and can benefit retailers and networks exponentially. Here, Matt Grantham, Head of Strategy and Business Development at Billcap, discusses how Billcap is helping utilities reap the rewards of improved customer satisfaction. Ahead of his presentation at the Digital Utilities 2020 conference in Sydney from 19-20 March,…

Shortlist for the 2020 Digital Utility Awards announced

After careful deliberation, the shortlist for the 2020 Digital Utility Awards has been chosen. Congratulations and well done to all our finalists! Now our illustrious industry judges have the hard task of choosing the winners, with this year’s judging panel comprising:  Andrew Dillon, Chief Executive Officer, Energy Networks Australia Adam Lovell, Executive Director, Water Services…

Redefining the concept of a digital utility

Digital technologies are challenging and disrupting the traditional utility paradigm and also the value chains in which utilities exist. The role of a utility is changing fast, whether it exists within a thriving global city or is located to serve the most remote regional districts. Utilities need to adapt, and digital technologies are playing a…

Prioritising innovation for the benefit of customers and community

Digital technologies have dramatically altered the relationship between service providers and their customers, bringing both challenges and opportunities. Here, Kerry Rowlands, SA Water’s General Manager of Customer Delivery, shares key insights into how SA Water is using data to enhance service quality. Ahead of her presentation at the Digital Utilities 2020 conference in Sydney from…

Digital transformation: the boardroom perspective

The digital revolution is providing boards with new insights into how businesses are meeting compliance requirements, the level of service experienced by customers and what is happening in terms of the workplace experience that underpins culture. Here, Lucia Cade, Chair at South East Water, looks at the role of technology in meeting organisational purpose and…

AEMO should be given a significant capital injection and expanded powers to fix Australia’s creaking energy grid

Ahead of the Council of Australian Governments (COAG) Energy Council Ministerial meeting on Friday 22 November 2019, EY released an action plan to fix Australia’s creaking energy grid. Here, Matt Rennie, Oceania Power and Utilities Leader at EY, discusses the action needed to prevent Australia’s energy grid falling into disarray over the next decade. Ahead of his…

Two worlds collide: aligning IT and OT

The convergence of IT and OT is a critical component of digital transformation. Here, Angela Lam, Manager Information Technology at Horizon Power, looks at how IT and OT can work together so that utilities can reap the full benefits of advanced metering and smart grids. Ahead of her presentation at the Digital Utilities 2020 conference…

A smart grid for all: international insights on the changing energy landscape

As rooftop solar and batteries become the norm, how to appropriately manage their output becomes an increasing challenge around Australia. We spoke to Suleman Alli, Director of Strategy at UK Power Networks, ahead of his international keynote presentation at Digital Utilities 2020, about the utility’s plans to create the world’s most advanced electricity network control…

Winners of the 2019 Digital Utility Awards announced!

The winners of the 2019 Digital Utility Awards have been revealed! Six awards were presented in total – each celebrating a successful project or person involved in a utility’s digital transformation journey. The winners are: Best Customer Innovation Award – Jemena Best Use of New Technology Award – SA Power Networks Young Digital Leader of…

Creating a flexible, modular grid for the future

Western Power is building a bright energy future that incorporates new technologies and a more flexible network to meet customers’ changing energy needs. Here, Fiona Bishop, Executive Manager of Change and Innovation at Western Power, discusses the opportunities of the electricity grid and new technologies. Ahead of her appearance at the Digital Utilities 2019 conference,…

Top priorities for utilities transitioning to digital

The path to digitisation is fraught with challenges and distractions in equal measure to opportunities. Here, Graham Rix, Chief Information Officer at SA Water, discusses the potential of new digital technologies and the priorities that utilities should keep in mind when embarking on their digital transformation journey. Ahead of his appearance at the Digital Utilities…

Digital transformation: the means to an end, not the end result

Many utilities are in the process of trying to reinvent themselves as digital enterprises. Here, Maree Mamo, Partner, Management Consulting at KPMG, discusses the purpose of digital transformation — to deliver a great customer experience and be able to constantly adapt to changing customer expectations. Ahead of her appearance at the Digital Utilities 2019 conference,…

Bentley Systems: 2019 Event Partner

Digital Utilities is pleased to announce digital leader Bentley Systems as the Event Partner for the upcoming conference and exhibition, running 21-22 March 2019 in Melbourne. “We look forward to working with Bentley to make Digital Utilities 2019 even bigger and better than the previous year. Bentley’s software solutions are helping advance engineering and construction…

How blockchain could shake up the energy market

Blockchain technology has exploded beyond its Bitcoin-based origins into a growing number of industries. Is the utility sector next? Here, Matthew Grantham, Sales and Business Development Executive at Power Ledger, delves into how blockchain could be used to transform energy trading and make the market more accessible than ever. Mr Grantham discussed blockchain’s potential to…

Why ‘behind the meter’ exposes what’s wrong with utility thinking

An array of new technologies are primed to change the way that utilities do business and interact with customers. Here, Wayne Pales, GM Technology Strategy at the Australian Energy Market Operator (AEMO), discusses how current energy operating models require major revisions to be compatible with the grid of the future. Ahead of his appearance at…

Lessons from Nigel Watson, the UK’s water wizard

With Australian utilities engaged in domestic challenges ranging from grid modernisation to tightening regulation, it’s easy to forget that many utility operators around the world have faced similar obstacles — and may have ideas about how to overcome them. Here, Nigel Watson, Group Information Services Director at northern England’s Northumbrian Water, touches on key points…