February 21, 2020

People power: engaging consumers in the digital age

Effective customer engagement is essential in this digital era and can benefit retailers and networks exponentially. Here, Matt Grantham, Head of Strategy and Business Development at Billcap, discusses how Billcap is helping utilities reap the rewards of improved customer satisfaction. Ahead of his presentation at the Digital Utilities 2020 conference in Sydney from 19-20 March,…

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January 24, 2020

Prioritising innovation for the benefit of customers and community

Murray River, South Australia

Digital technologies have dramatically altered the relationship between service providers and their customers, bringing both challenges and opportunities. Here, Kerry Rowlands, SA Water’s General Manager of Customer Delivery, shares key insights into how SA Water is using data to enhance service quality. Ahead of her presentation at the Digital Utilities 2020 conference in Sydney from…

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March 12, 2019

Creating a flexible, modular grid for the future

Western Power is building a bright energy future that incorporates new technologies and a more flexible network to meet customers’ changing energy needs. Here, Fiona Bishop, Executive Manager of Change and Innovation at Western Power, discusses the opportunities of the electricity grid and new technologies. Ahead of her appearance at the Digital Utilities 2019 conference,…

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February 8, 2019

Digital transformation: the means to an end, not the end result

Many utilities are in the process of trying to reinvent themselves as digital enterprises. Here, Maree Mamo, Partner, Management Consulting at KPMG, discusses the purpose of digital transformation — to deliver a great customer experience and be able to constantly adapt to changing customer expectations. Ahead of her appearance at the Digital Utilities 2019 conference,…

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