February 21, 2020

People power: engaging consumers in the digital age

Effective customer engagement is essential in this digital era and can benefit retailers and networks exponentially. Here, Matt Grantham, Head of Strategy and Business Development at Billcap, discusses how Billcap is helping utilities reap the rewards of improved customer satisfaction. Ahead of his presentation at the Digital Utilities 2020 conference in Sydney from 19-20 March,…

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February 7, 2020

Redefining the concept of a digital utility

WiFi connecting smart city buildings

Digital technologies are challenging and disrupting the traditional utility paradigm and also the value chains in which utilities exist. The role of a utility is changing fast, whether it exists within a thriving global city or is located to serve the most remote regional districts. Utilities need to adapt, and digital technologies are playing a…

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January 10, 2020

Digital transformation: the boardroom perspective

The digital revolution is providing boards with new insights into how businesses are meeting compliance requirements, the level of service experienced by customers and what is happening in terms of the workplace experience that underpins culture. Here, Lucia Cade, Chair at South East Water, looks at the role of technology in meeting organisational purpose and…

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November 15, 2019

A smart grid for all: international insights on the changing energy landscape

solar panels on the roof of a house

As rooftop solar and batteries become the norm, how to appropriately manage their output becomes an increasing challenge around Australia. We spoke to Suleman Alli, Director of Strategy at UK Power Networks, ahead of his international keynote presentation at Digital Utilities 2020, about the utility’s plans to create the world’s most advanced electricity network control…

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February 25, 2019

Top priorities for utilities transitioning to digital

The path to digitisation is fraught with challenges and distractions in equal measure to opportunities. Here, Graham Rix, Chief Information Officer at SA Water, discusses the potential of new digital technologies and the priorities that utilities should keep in mind when embarking on their digital transformation journey. Ahead of his appearance at the Digital Utilities…

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February 8, 2019

Digital transformation: the means to an end, not the end result

Many utilities are in the process of trying to reinvent themselves as digital enterprises. Here, Maree Mamo, Partner, Management Consulting at KPMG, discusses the purpose of digital transformation — to deliver a great customer experience and be able to constantly adapt to changing customer expectations. Ahead of her appearance at the Digital Utilities 2019 conference,…

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November 19, 2018

Why ‘behind the meter’ exposes what’s wrong with utility thinking

distributed energy resources - rooftop solar

An array of new technologies are primed to change the way that utilities do business and interact with customers. Here, Wayne Pales, GM Technology Strategy at the Australian Energy Market Operator (AEMO), discusses how current energy operating models require major revisions to be compatible with the grid of the future. Ahead of his appearance at…

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