February 21, 2020

People power: engaging consumers in the digital age

Effective customer engagement is essential in this digital era and can benefit retailers and networks exponentially. Here, Matt Grantham, Head of Strategy and Business Development at Billcap, discusses how Billcap is helping utilities reap the rewards of improved customer satisfaction. Ahead of his presentation at the Digital Utilities 2020 conference in Sydney from 19-20 March,…

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February 7, 2020

Redefining the concept of a digital utility

WiFi connecting smart city buildings

Digital technologies are challenging and disrupting the traditional utility paradigm and also the value chains in which utilities exist. The role of a utility is changing fast, whether it exists within a thriving global city or is located to serve the most remote regional districts. Utilities need to adapt, and digital technologies are playing a…

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November 15, 2019

Two worlds collide: aligning IT and OT

Abstract image of digital technology

The convergence of IT and OT is a critical component of digital transformation. Here, Angela Lam, Manager Information Technology at Horizon Power, looks at how IT and OT can work together so that utilities can reap the full benefits of advanced metering and smart grids. Ahead of her presentation at the Digital Utilities 2020 conference…

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