Conference 3 of Digital Utilities 2021

Digital water: safeguarding our water supplies

Safeguarding our water supplies will explore how technology can help solve operational challenges to ensure water security.

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Conference Program

Charlotte Pordage – Editor, Utility magazine

Welcome remarks

Andrew Tucker – Water Efficiency Manager, Thames Water (UK)

Thames Water is five years into a compulsory smart water meter rollout, with around 500,000 meters installed in London households and at least another 700,000 to be installed by 2025. The utility is getting hourly meter reads, which is proving to be a game changer for the UK water sector. In this presentation, Andrew will discuss how the smart meter program is re-writing Thames Water's understanding of water use, wastage and leakage.

Dominic Hatfield – General Manager of Digital, Sydney Water

PANEL - Creating intelligent water networks

Our panellists will focus on leveraging digital tools, such as smart metering, IoT hardware, data analytics and AI/machine learning, to optimise and automate water resource management.

Mark Stephens – Asset Analytics Lead, SA Water

Amanda Walker – Geospatial Technology and Services Manager, Dam Safety and Engineering, WaterNSW

Russell Riding – Team Leader Automation Delivery, Melbourne Water

Dr Robert Carr – Chief Executive, eWater and Dr Geoffrey Adams – Executive Director Projects, eWater

Urban efficiency and water sensitive planning through water system modelling

Water models play an increasingly important role in water management. While initially focused on water resource planning, models are now being used by water utilities in a wide range of planning and operational contexts including analysis of the integrated urban water cycle within river basins.

This presentation will showcase the wide range of ways the eWater Source, Australia’s national hydrological modelling platform, MUSIC and Urban Developer are being applied by leading Australian water utilities to plan for sustainability and climate change. It will also focus on new and novel applications, such as system optimisation, planning for traditional and alternative water supplies and detailed end-use demand modelling.

Meet The Speakers

Dr Mark Stephens – Asset Analytics Lead, SA Water

Dr Mark Stephens has considerable expertise in strategic asset management, asset planning and engineering, with a career in the water industry spanning more than 25 years.

Mark is currently SA Water’s Asset Analytics Lead for its innovative smart water network, leading planning of these emerging technologies, changing the way water services are delivered. Mark has also worked for United Water providing design, construction and commissioning expertise.

He is an adjunct Lecturer at the University of Adelaide, supervising a number of postdoctoral students, and holds a PhD in hydraulics, a masters in hydrology, and a Bachelor of Engineering and a Bachelor of Laws.


Amanda Walker – Geospatial Technology and Services Manager, Dam Safety and Engineering, WaterNSW

Amanda has over 21 years’ experience in the GIS, survey, drafting, cartography, research and quality management industries within local government, state government and the tertiary education sector. During her career, Amanda has developed an understanding of the range of issues impacting on urban and asset planning, natural resource management, emergency management preparedness, economic development and education.

Amanda commenced her career at Melbourne Water, managing a variety of GIS asset data capture projects and maintaining asset data quality. From there, Amanda branched out into a strategic research role at Melbourne City Council. She then provided services to Wodonga Institute of TAFE where she managed, maintained and improved the institute's Quality Management System, before moving into a GIS coordination role at North East Water.

Amanda is currently employed at WaterNSW where she leads a multi-disciplined technical team to provide geospatial technology and services that comply with appropriate standards, codes and legislation, and promotes excellence in safety. She is also responsible for driving the integration of geospatial technologies to effectively acquire, manipulate, store and analyse geospatial information for dam safety purposes.

In addition, as Principal at Walker Geospatial, Amanda provides consultancy services relating to spatial data analysis, cartography, data capture, data validation and reporting for all sectors of industry.


Russell Riding – Automation Team Leader, Melbourne Water

Russell has been working in the water industry for nearly 30 years in the mechanical and electrical asset arena covering installation, maintenance and asset management. He joined Melbourne Water in 2007 as an Asset Manager in the water asset management team.

Prior to this, Russell spent 13 years in the private sector in supervisory and middle management roles delivering capital projects and maintenance solutions for various water utilities across Victoria.

Russell’s current role is accountable for the delivery of solutions to increase Melbourne Water’s level of automation across its sewerage, water and drainage systems. This includes projects that realise benefits using various technologies including IoT and Artificial Intelligence.

Russell’s team objectives are to reduce manual operational tasks, increased energy and chemical efficiency, and improved process performance through these technologies.


Dominic Hatfield – General Manager Digital, Sydney Water

Dominic has a successful track record of building high-performing, cross-functional teams to deliver strategic transformation across high-profile work programs and large complex portfolios. He also has extensive experience in developing technology strategies that have led to strong revenue growth, best practice customer experience and effective cost management.

He has five years’ experience at one of Australia’s largest media companies, News Corp, most recently leading the technology strategy as Chief Information Officer where he achieved substantial cost savings for the organisation and led an enterprise-wide transition to home-based work during the COVID-19 pandemic.

Prior to his work at News Corp, Dominic spent over a decade with one of Australia’s largest retailers, David Jones, including the role of General Manager of IT. Dominic graduated with a Bachelor of Science degree in Computer Science from the University of New South Wales.


Dr Robert Carr – Chief Executive, eWater

Dr Robert Carr is a highly experienced hydrologist and hydraulics expert with more than 30 years of expert review, project, software development and management experience. Robert is a researcher, trainer and practitioner in the water science-to-technology field particularly in the field of simulation tools for integrated water management for Australia and internationally.

He has undertaken a wide range of water management projects including real-time warning, planning and operational models for river, water supply and wastewater systems. Robert has managed projects involving data collection, hydraulic and hydrological analysis in integrated water resources management, flood management, groundwater/surface water interaction and wet weather wastewater analysis.


Geoffrey Adams – Executive Director Projects, eWater

Dr Geoffrey Adams is an experienced hydrologist, water system modeller, model developer, water system operator and water system manager with over 35 years experience in these fields. Geoffrey manages the eWater hydrology/water system modelling team, leads water system and hydrology modelling projects, oversees Source training, and is responsible for setting the technical direction of Source development.

He has extensive experience in both managing and modelling water systems for multi-objective purposes, including urban and rural water supply, flood operations, hydro-electric power and environmental requirements. He has been involved with the management and modelling of water systems involving different jurisdictions and a diverse range of water users and stakeholders.