Conference 2 of Digital Utilities 2022

22 June - Digital Utilities: Engaging Customers

This conference will focus on the changing needs and expectations of customers when engaging with utilities. We’ll look at how other industries engage with customers; and analyse the way that this is shifting expectations for utilities. We’ll also explore some of the latest data, technologies and insights when it comes to managing customer experience and reducing churn.


Conference Program

1:00 PM

Jessica Dickers, Editor, Utility magazine and Conference MC


Welcome remarks


1:05 PM

Michael Jary, International Managing Director, Sense


1:10 PM

Leanne Pickering, Chief Customer and Strategy Officer, Endeavour Energy


Keynote – Using distributed energy resources to give customers control


1:45 PM

Tony Wulff, General Manager - Digital & Innovation, Goulburn Valley Water

Developing a digital strategy in partnership with customers


2:15 PM

Panel – Elevating customer service with new technology

Panellists:


Rebecca Kardos, CEO Council Chair, The Energy Charter
Mikala Hehir, General Manager Customer and Community, South East Water
Josh Pell, Program Manager - Customer and Digital Systems, Coliban Water


3:00 PM

Conference close

Meet The Speakers

Click on the speaker's image to view their biography

Rebecca Kardos

CEO Council Chair

The Energy Charter

Panel Speaker at Digital Utilities: Engaging Customers - 22 June

Mikala Hehir

General Manager Customer and Community

South East Water

Panel Speaker at Digital Utilities: Engaging Customers - 22 June

Tony Wulff

General Manager – Digital & Innovation
Goulburn Valley Water

Speaker at Digital Utilities: Engaging Customers - 22 June

Michael Jary

International Managing Director

Sense

Speaker at Digital Utilities: Engaging Customers - 22 June