08:15

Registrations open

09:00

Welcome remarks and opening addresses

MC, Anthony Caruana – Journalist and Presenter

09:10

Robert Marigliani, Regional Director – Owner Operators Australia and New Zealand, Bentley Systems

09:20

Becoming the world’s most digital water company

Nigel Watson, Group Information Services Director, Northumbrian Water (UK)

The advent of cloud computing is a major catalyst, enabling capabilities that were previously uneconomical to utilities. Northumbrian Water Group has a vision to become the most digital water company in the world. Of course, this is not an objective that stands on its own. It is supportive of its key goals which are to deliver an unrivalled customer experience, continue to offer great value services and ensure that it can mitigate the impacts of climate change.

In this address, Nigel will explain how Northumbrian Water Group is approaching this ambitious goal, how it is transforming itself from the inside and how it reaches out to a wide group of stakeholders to innovate.

10:15

MORNING TEA

10.45

Digital transformation — we are doing it wrong

Kate Fuelling, Digital Excellence Consultant and Author

There’s a big problem with technology projects. They are all about technology.

Technology promises it will improve productivity, remove the need for paper, create real insight into data...solve world peace. The list goes on. But then when we implement it, it doesn’t quite live up to our expectations.

What is that magic piece and what difference can it make?

11:25

From utility to digital business innovator — learnings from our digital transformation journey

Geoff Purcell, Chief Technology Officer, Melbourne Water

Companies that fail to adapt and evolve to meet the needs of today’s digital consumers and marketplace are falling to the wayside.

Digital transformation is no longer an option — it’s a necessity, even for utilities such as Melbourne Water. This presentation will document Melbourne Water’s digital transformation to-date, including the trials, learnings and successes. It also looks forward to the challenges of the future.

12:00

Speed Networking

Delegates have the chance to meet like-minded colleagues through this speed networking session. A structured and fun activity that willget conversations flowing and allow delegates to make new industry connections.

12:30

LUNCH

01:30

Panel discussion

Achieving cyber security resilience

Meaghan Stackpole, Senior Manager, Cyber Security, EY Ian McKenzie, General Manager IT Operations and Service Management, Jemena Dave Worthington, Cyber Security Manager at CitiPower, Powercor and United Energy

The fast pace of technological change is driving utility operators to look at different ways of mitigating cyber security risks, with people and processes playing a key role in security monitoring. This panel will take a look at how utilities can keep their data and digital assets secure, prepare for and respond to cyber attacks, and create a culture where identifying security risks becomes the responsibility of every employee.

02:15

Lessons learned from large-scale transformation

Maree Mamo, Partner, Management Consulting, KPMG

This is a conference about digital utilities and so it should be — we are well and truly in the digital age. I continuously hear the sense of urgency from my past organisations, clients and networks around wanting to ‘be’ digital. It has very much become a key objective — but what does being digital mean and more to the point, why is it important?

Most utilities, and indeed most organisations, are grappling with various stages of transformation today. Perhaps you’re at the starting blocks, trying to rally support; perhaps you’re deep into embedding a digitally connected enterprise. But one thing we probably all know, via experience or intuition, is that transformation is hard. The more complex it is, the greater chance it has to fail — in fact 80 per cent of digital transformations fail.

You’ll no doubt today have many experts talking about the latest SMACT capabilities and why we need them — and that is a valuable conversation. But I’d like to support you on your journey in a different way — I’m going to share the battle scars I have of spearheading and leading large-scale digital and customer transformations across multiple industries. I’ll share the key lessons I’ve learned in the hope that these lessons support you on your journey.

03:00

AFTERNOON TEA

03:30

Water utilities and emerging technologies: where’s the killer app?

Amanda Finnis, Chief Information Officer, Coliban Water

IoT, 5G, blockchain, big data, machine learning, artificial intelligence...what are they? How might they be used in the water sector? Or should they? Where’s the value? How do we create the right mindset to allow opportunistic application of these technologies when the moment is right?

Amanda will harness future gazing, hypotheticals, scenario building and lateral thinking to imagine a future where these technologies are embedded, even run-of-the-mill, in organisational day-to-day operations. She will explore how you might extend the boundaries of your core business and forge new frontiers through partnerships.

04.15

Demand Response — crossing the chasm from pilots to operations

Wayne Pales, General Manager Technology Strategy, Australian Energy Market Operator (AEMO)

For Australian energy retailers and distribution businesses, demand response remains somewhat of an enigma. Pilots are showing promise, but there is no apparent activity to suggest it will scale out anytime soon. Over the coming years, many, including Wayne, expect demand response to play a prominent role in balancing Australia’s supply and demand of electricity.

Join Wayne as he shares with you the five steps he believes you must master if you are to enjoy sustained success with your demand response program. Wayne will talk about the challenges all distribution and retail business face in crossing the chasm and moving from piloting demand response to scaling it out, and having it become a successful part of business operations.

05:00

Conference day 1 close

06:30

Networking drinks/arrival for dinner

07:00

Gala dinner and awards ceremony begins

08:30

Registrations open

08:55

Welcome remarks

MC, Anthony Caruana – Journalist and Presenter

09:00

Utility self-disruption for a low carbon future

Mark Paterson, General Manager Consumer Energy, Horizon Power

On current trends, it is plausible that up to 50 per cent of Australia's electricity volume (MWh) in 2050 will be generated by millions of distributed sources at the polar-opposite end of the system from its original design. Our traditional 'poles and wires' networks will have evolved into digitised, many-to-many, transactive platforms. Enabling this transformation, however, is proving to be a monumental process of strategic change impacting all parts of traditional utility businesses. This presentation will consider the challenges of whole-of-system transformation and particularly focus in on how Horizon Power is disrupting itself.

09:45

Digital Transformation – actions speak louder than words

Paul Banfield, Segment Director – Water & Wastewater, AVEVA

The transformation of operational and business processes with advanced workflow management systems enables better collaboration between people and systems. Consistency and automation of workflows with detailed execution records offers significant efficiency improvement potential, improved customer service, greater safety and is the cornerstone of any successful digital transformation.

10:05

Speed networking

Delegates have the chance to meet like-minded colleagues through this speed networking session. A structured and fun activity that will get conversations flowing and allow delegates to make new industry connections.

10:30

MORNING TEA

11:00

MORNING STREAMS

MORNING STREAM 1

The connected customer — staying relevant in a changing world

Moderator: Anthony Caruana Toby Evans, Senior Manager Digital Transformation, SA Water Michelle Grigg, Marketing Manager, Powershop Rita McPhail, Manager Customer Engagement and Programs, SA Power Networks

Changing consumer expectations means that customers want a rich digital experience that is both mobile and social, with the ability to manage and control their water and energy use. This is not an area where the sector has historically excelled and change is needed, with technology playing a major role in overhauling the way the industry interacts with its customers. In addition to looking at ways to improve the customer experience, this panel will also touch on Distributed Energy Resources, energy trading and smart home technologies.

MORNING STREAM 2

A new core — unleashing the digital potential in utility operations

Moderator: Dr. Uma Umakhanthan, Senior Director – Asia Pacific, Bentley Systems Graham Rix, Chief Information Officer, SA Water Caroline Hussey, Team Leader Business Enablement, Service Delivery, Melbourne Water Cate Hilliard, Manager, IT Capital Portfolio, SA Power Networks

Fuelled by advances in artificial intelligence, data analytics, robotics, the Internet of Things (IoT) and cloud computing, digital technologies are transforming the way utilities operate — how they create value, serve customers, manage costs, optimise processes and capture new market opportunities. Panellists will discuss how to use digital technologies to improve operational efficiency and workforce mobility.

12:00

LUNCH

01:00

AFTERNOON STREAMS

AFTERNOON STREAM 1

Innovation in electricity networks — building the grid of the future

Moderator: Anthony Caruana Fiona Bishop, Executive Manager Change and Innovation, Western Power Dr. Adam Bumpus, Senior Researcher, Energy Transition Hub Eddie Thanavelil, Demand Side Innovation Engineer, Customer Connections, Evoenergy

Integrating high levels of variable renewable energy and Distributed Energy Resources markedly increases the complexity of network management and requires the holistic application of advanced technologies and tools to ensure stable and efficient operation of the grid. This panel will explore the process of grid modernisation and how energy companies can navigate this complex transformation while keeping the lights on and prices down.

AFTERNOON STREAM 2

The smart water utility — improving water management

Moderator: Nigel Watson, Group Information Services Director, Northumbrian Water (UK) Terri Benson, Managing Director, South East Water Colin Chapman, Innovation, Research and Development Manager, Queensland Urban Utilities Pablo Ledezma, CRC for Water Sensitive Cities and Chair, Digital Water Initiative at the University of Queensland

Australia’s rapidly growing population is increasing the pressure on water resources, while climate change is resulting in more extreme weather events that impact water-related infrastructure. This stream will look at how water utilities are adopting and leveraging smart water and wastewater technologies in their efforts to address water security and asset performance and longevity, while delivering greater value to customers.

02:05

AFTERNOON TEA

02:30

Super panel

Terri Benson, Managing Director, South East Water Fiona Bishop, Executive Manager Change and Innovation, Western Power Colin Chapman, Innovation, Research and Development Manager, Queensland Urban Utilities Maree Mamo, Partner, Management Consulting, KPMG Kate Fuelling, Digital Excellence Consultant and Author Dr. Adam Bumpus, Senior Researcher, Energy Transition Hub Pablo Ledezma, CRC for Water Sensitive Cities and Chair, Digital Water Initiative at the University of Queensland Eddie Thanavelil, Demand Side Innovation Engineer, Customer Connections, Evoenergy
03:15

Closing remarks

03:30

Conference close