General Manager Customer Delivery, SA Water

Kerry Rowlands

Kerry has more than 25 years of business experience holding senior commercial, operational and customer interfacing positions within leading businesses including Kimberly Clark Australia and Faulding Pharmaceutical. Having joined SA Water in 2004, Kerry is part of the executive team and actively champions delivering service excellence, customer-centred design and digitisation for customer benefit.

She brings this to life through her leadership of delivering customer services, from the reliable provision of water and sewerage services to connecting new customers and metering, and customer billing, account and service enquiries.

Kerry is a member of the Water Services Association of Australia’s Customer and Leadership Board Committee and Chair of the Customers and Community Network. She holds a Bachelor of Commerce degree, is a Certified Practising Accountant and a graduate from the Australian Institute of Company Directors.