Join us at Digital Utilities 2020. Register for updates today.

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Brought to you by Utility magazine, Digital Utilities is the premier event for anyone working with or for utilities, and grappling with the momentous impacts digital technologies are having on the industry. There’s no doubt about it; the digital revolution is here.

Renewables, distributed generation and smart grids are helping create a more innovative electricity system that better meets its customers’ needs, while the key focus for the water industry is ensuring sustainable water supply for a growing population. Data-driven decision making and automated back-end processes are improving workforce productivity and efficiency, but utilities are facing a number of external challenges, including climate change, cyber security threats and competition from agile technology firms.

As customers demand multi-channel platforms that seamlessly connect all their interactions and utility networks that are safe, reliable and affordable, the pressure is on to fully realise the opportunities embedded in digital transformation. The utility industry has made some progress, but there is still much to do to modernise existing networks, work practices and ways of interacting with customers.

We are currently developing the program for Digital Utilities 2020. Want to hear about a particular topic or technology? Or have something interesting and unique to share with the industry? Contact [email protected] to suggest a theme for next year.

2019 Speakers


Nigel Watson (UK)

Group Information Services Director, Northumbrian Water

Nigel has worked in business and IT roles across a range of competitive industries for more than 30 years. His work experience includes leadership of transformation programmes for leading organisations including GE Capital, Microsoft, Travelport and Vodafone, often across the globe. He has been with Northumbrian Water Group since 2015, joining as Transformation Programme Director….

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Wayne Pales

General Manager Technology Strategy, Australian Energy Market Operator (AEMO)

Wayne is a utility expert passionate about helping the electricity industry embrace an active and engaged energy consumer. Wayne is the author of the bestseller, The Digital Utility, a lecturer at the Asian Institute of Technology, an award-winning green technology blogger and sought-after speaker. In both 2018 and 2015, Wayne was recognised as a ‘Global…

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Terri Benson Digital-Utilities-Speaker

Terri Benson

Managing Director, South East Water

Terri is Managing Director of South East Water, leading an organisation of 500+ employees passionate about delivering healthy water for life. Terri has held a range of both executive and non-executive director roles in the government utility and private infrastructure sectors. She was CEO of SEQWater, Managing Director of Essential Energy and Chair of the…

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Fiona Bishop Digital Utilities Speaker

Fiona Bishop

Executive Manager Change and Innovation, Western Power

Fiona is a dynamic leader with over thirteen years in the Energy and Resources sector, spanning engineering, economic regulation, customer-facing and management roles. Fiona played a key role in the delivery of Western Power’s Business Transformation Program and commenced the Change and Innovation Business Unit in June 2017. Fiona brings together her passion for innovation,…

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  • What our delegates are saying

    “Great MC! The fact he could add snippets of industry knowledge and resonate with each speaker struck a strong positive note with me.”  

  • What our delegates are saying

    “Congratulations on a fab Digital Utilities conference. I’m still hearing great feedback from our teams!”

  • What our delegates are saying

    “Speed networking - great idea and very unique. Really enjoyed that.”

  • What our delegates are saying

    “Thank you for an amazing event. It was well hosted and the content was most useful. We will definitely be back next year.”

  • What our delegates are saying

    “It was an extremely well run event with great and relevant speakers.”

  • What our delegates are saying

    “It was a great way to appreciate that, as an industry, we're all working towards achieving similar outcomes. There is a great opportunity for greater levels of intra-industry collaboration.”

Returning for 2020 – the Digital Utility Awards


The Digital Utility Awards recognise the utility industry’s greatest achievements in the digitisation of utility networks, processes and practices across Australia.

Presented at the Digital Utilities gala dinner, the awards celebrate industry leaders and outstanding projects in a formal but fun setting.

Register for updates to find out when submissions open for the 2020 awards.


Register for updates

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