Brought to you by Utility magazine, Digital Utilities is the premier event for anyone working with or for utilities, and grappling with the momentous impacts digital technologies are having on the industry. There’s no doubt about it; the digital revolution is here.
Renewables, distributed generation and smart grids are helping create a more innovative electricity system that better meets its customers’ needs, while the key focus for the water industry is ensuring sustainable water supply for a growing population. Data-driven decision making and automated back-end processes are improving workforce productivity and efficiency, but utilities are facing a number of external challenges, including climate change, cyber security threats and competition from agile technology firms.
As customers demand multi-channel platforms that seamlessly connect all their interactions and utility networks that are safe, reliable and affordable, the pressure is on to fully realise the opportunities embedded in digital transformation. The utility industry has made some progress, but there is still much to do to modernise existing networks, work practices and ways of interacting with customers.